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  • West Cecil Health Center receives national recognition as Patient-Centered Medical Home

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    May 24, 2023

    Amy Hicks, Blue Blaze Associates
    Phone: 205-977-0286
    Email: ahicks@blueblazeassociates.com

    West Cecil Health Center receives national recognition as
    Patient-Centered Medical Home

    Conowingo, Md. (May. 15, 2023) – The National Committee for Quality Assurance (NCQA)
    recently announced that West Cecil Health Center (WCHC), a nonprofit community health
    center, has been awarded recognition as a Patient-Centered Medical Home Program (PCMH).
    This recognition demonstrates that WCHC is committed to enhancing the patient experience by
    providing seamless, comprehensive, patient-centered care that is tailored to each individual’s
    needs and preferences.
    The PCMH is a model of patient care that uses a team-based approach and emphasizes
    care coordination and communication to provide quality primary care, help lower medical
    costs, and achieve an excellent patient care experience.
    “I am delighted to share that the NCQA has bestowed upon West Cecil Health Center the
    recognition of being a Patient-Centered Medical Home. This achievement is not just an
    accolade but a testament to our commitment to providing the highest standard of
    comprehensive and coordinated healthcare,” said John Ness, President and CEO of West
    Cecil Health Center. “For our patients, this means they can expect more personalized care
    with improved communication and better coordination among their healthcare providers.
    They will have a more active role in their healthcare decisions and a comprehensive
    understanding of their health and wellness.”
    The PCMH model signifies a transformative shift from episodic, reactive care to a proactive,
    holistic, and personalized approach. It enhances the quality of care by focusing on preventive
    measures, timely interventions, and continuous management of chronic conditions. Moreover,
    this model fosters an environment where care is not only accessible but also continuously
    improved upon.
    “NCQA Patient-Centered Medical Home Recognition raises the bar in defining high-quality care
    by emphasizing access, health information technology, and coordinated care focused on
    patients,” said NCQA President Margaret E. O’Kane. “Recognition shows that West Cecil Health
    Center has the tools, systems, and resources to provide its patients with the right care at the
    right time.”
    “At West Cecil Health Center,” Ness added, “we are dedicated to constantly improving the
    health and well-being of our community. This recognition is a significant step in that journey."
    WCHC will be reevaluated annually against NCQA standards to maintain their recognition


    West Cecil Health Center (WCHC) provides high-quality, compassionate healthcare services for
    the entire family at our locations in Conowingo and Havre de Grace and through convenient
    telehealth visits. WCHC offers various services, including primary care, behavioral health,
    laboratory, pharmacy, and dentistry. Our patient-focused, collaborative approach focuses on
    whole health and empowers patients to establish healthy lifestyles. As a nonprofit,
    community-driven organization, we offer a sliding fee discount to ensure our services are
    affordable for all members of the communities we serve. WCHC can be found online at
    wchc.org, on Facebook @westcecilhealth, and LinkedIn at

    NCQA is a private, nonprofit organization dedicated to improving healthcare quality. NCQA
    accredits and certifies a wide range of healthcare organizations. It also recognizes clinicians
    and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and
    Information Set (HEDIS®) is the most widely used performance measurement tool in health
    care. In recognition of its leadership in diversity, equity, and inclusion, NCQA has won the
    Excellence in Diversity Award from the Chesapeake Human Resources Association. NCQA’s
    website (ncqa.org) contains information to help consumers, employers, and others make
    more-informed healthcare choices. NCQA can be found online at ncqa.org, on Twitter @ncqa,
    and LinkedIn at linkedin.com/company/ncqa.
    Amy Hicks, Senior Marketing Strategist
    ahicks@blueblazeassociates.com, (205) 977-0286